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Gastonia, NC – Carolina Orthopaedic & Sports Medicine Center (COSMC) have chosen Surgimate to manage their surgical scheduling workflow. COSMC have five board-certified, fellowship-trained surgeons that are the leading orthopaedic experts in Gaston County. They offer exceptional care for bone, joint, and muscle injuries and conditions.

COSMC’s surgical scheduling staff runs the back office in a cohesive and organized manner, including an effective way to track surgeries and cross check information to avoid errors. However, a Workflow Analysis at COSMC found that an excessive number of applications were used to carry out these tasks. They were also using a number of workarounds within the applications to get the jobs completed. These other applications were simply not designed to carry out the niche tasks involved in the surgical scheduling process. As a result, the COSMC schedulers were spending almost 45 minutes on redundant tasks for each surgery they scheduled.

Carolina Orthopaedic & Surgimate team up

With Surgimate, COSMC will be able to manage all scheduling tasks in one application, exclusively designed to manage surgical workflow. COSMC will drastically reduce the time it takes to schedule surgeries, and be able to spend more time speaking with patients.

Learn more about COSMC here

Augusta Orthopedic & Sports Medicine Specialists is an eight surgeon practice in Augusta, Georgia. Their surgical scheduling workflow was completely paper driven and manual. Forms were completed by hand or even a typewriter(!), and office calendars were filled out manually and in multiple places (including a whiteboard!). Furthermore, their medical forms and official documents were physically couriered between offices and surgical facilities. Needless to say, their scheduling system was inefficient and difficult to maintain.

At this point, Augusta Orthopedic realized they needed to make some big changes. They decided to automate their surgical scheduling process, and went live with Surgimate in October of 2015. Now, all their forms are generated automatically, they have one electronic surgical calendar that is synchronized and accessible to anyone in the practice, and all surgical data is stored inside Surgimate. Finally, all staff members and doctors can access the information they need, whenever they need it in a clear, digital format. Learn more about the Augusta Orthopedic & Sports Medicine Specialists practice here.

The Eye & Lasik Center has chosen Surgimate to eliminate their paper-driven surgical scheduling system, and instead optimize workflow. This exciting implementation will streamline the surgical scheduling process – allowing all four surgical coordinators to work efficiently and improve patient care. With an automated scheduling platform, the staff can make better decisions and provide better service.

Their four board-certified ophthalmologists and optometrists have decades of combined experience in eye care and perform more than 200 surgeries each month. The surgical team works together to bring the community specialized, state-of-the-art optic care from caring professionals.

The staff at the Eye & Lasik Center comes to the table with one vision – to provide excellent vision with the attentive, personal care their patients deserve. Their partnership with Surgimate will ensure this high level of service continues.

Surgimate is proud to announce our partnership with Eye & Lasik Center. We are looking forward to working together and ensuring their team is always “on schedule” with Surgimate.

Click here to find out more about the Eye & Lasik Center practice.

PM: Allscripts

EHR: Medflow

RTR Urology had one surgical scheduler in place to coordinate surgeries for three busy surgeons at two different facilities. Each day, she typed the schedule into Outlook and completed all the paperwork by hand. It was a struggle to keep up with the workload, and difficult for anyone else to cover for her. So when RTR added a fourth surgeon to the practice, and another new location for surgery, they decided to overhaul their surgical workflow.

RTR chose Surgimate to automate all of their paperwork and manage the surgical schedule electronically, inside one centralized calendar. Now, their surgeons receive instant updates to their phones using SurgiApp – keeping them in the loop with block time and any scheduling changes. The scheduler selects customized templates to enter surgery details, including CPT and diagnosis codes, making it easy for other staff members to fill in for her when she is out of the office.

“Working with Surgimate has been a pleasure,” said Alexis Blakley, Practice Administrator. “Everything I’d hoped to accomplish through Surgimate has been achieved and more!”

Lisa Senese, Head Surgical Scheduler, is thrilled with Surgimate. “I am able to load surgery details in seconds with customized templates – including all the surgeons’ preferences for orders, codes and equipment.”

With Surgimate, RTR Urology has successfully:

• Eliminated all handwritten paperwork
• Created a centralized surgical calendar for the whole practice
• Maximized block time across all facilities
• Connected surgeons to their schedules via SurgiApp
• Enabled other staff to easily cover for the scheduler when she is on vacation

RTR went live with Surgimate in May of 2015.

Central States Orthopedics (CSO) is the latest surgical practice to add Surgimate to their surgical workflow. CSO is a 19 surgeon practice in Tulsa, Oklahoma with surgery being performed in 4 different hospitals. With so much patient and surgeon data across different locations, scheduling can be overwhelming without an efficient and synchronized system. Schedulers have been using multiple systems to schedule surgeries and manually type in data to generate forms, creating a workload that was impossible to keep up with and forcing many schedulers to work overtime. This was causing high levels of stress for the staff members and many hours of lost time that could have been used for more productive tasks. Central States Orthopaedics decided to implement Surgimate as a solution to their problematic set up. They will be using Surgimate to cut down on scheduling time and give management access to better data for their scheduling department. Surgimate’s digital platform gives the management team all the information they need at their fingertips, and allows practices to run more smoothly. Central States Orthopedics looks forward to implementing Surgimate to create a smoother workflow.

OrthoWilmington has a team of 23 orthopaedic physicians servicing the Wilmington, North Carolina and surrounding region. The group chose Surgimate to ensure their scheduling process was unified across all offices. Instead of performing some tasks in their PMS or on paper, OrthoWilmington will now use Surgimate to automate and streamline each step in their scheduling process.

Learn more about their practice here.

University Physicians of Brooklyn, Inc., represents the faculty of SUNY Downstate Medical Center, Brooklyn’s only academic medical center. UPB is comprised of 17 clinical departments, encompassing numerous specialties and sub specialties. Surgimate is proud to welcome the ENT department at UPB to our growing family. For more information about UPB, visit their website.

NEW YORK, NY January 26, 2014—Surgimate, the leader in surgical scheduling solutions, today announced that the six-surgeon otolaryngology practice, Willamette ENT, has selected Surgimate ESRM. Willamette ENT–a leading Salem, Oregon-based provider of ear, nose, throat and facial plastic surgery–chose Surgimate to stay true to their goal of providing the highest quality patient care and service through improved efficiency.

The practice found that with multiple surgical locations and physicians, it was difficult to streamline bookings, resulting in many backlogs and cancelled surgeries. Schedulers were unable to give patients adequate information about surgical costs or keep track of important steps and clearances in the surgical process. Not only did this cost the practice financially, it also prevented Willamette ENT from giving their patients the experience they felt they deserved.

“We estimated that the unnecessary labor cost to maintain our current process is approximately one full-time employee. Our current system is hampered by a complex, paper bound workflow. Cases can’t be booked until paperwork is completed, which reduces schedule predictability and overall flexibility. It became a critical organizational priority to rethink our approach to surgical scheduling. Surgimate was the best answer for the changes we need to make,” recalls Jeff Baird, Practice Manager at Willamette ENT.

With Surgimate, Willamette ENT will be able to book surgeries faster and more accurately. The Surgimate system will integrate seamlessly with their EMR, NextGen, tracking every step of insurance clearances, and significantly reducing human error. Schedulers will no longer waste time double and triple checking clearances, and will instead invest greater time in providing better patient follow-up.

“Surgimate is thrilled to work with Willamette ENT, helping this leading practice become a more efficient, care-oriented practice. Our industry leading platform will help eliminate the inefficiencies with their workflow, ensure the better use of block time, and provide better, more personalized service to their patients,“ says Justin Rockman, VP Sales at Surgimate.

About Surgimate

Surgimate’s software automates the surgical scheduling workflow, enabling practices to book surgeries faster, maximize block-time and capture untapped revenue through better patient care. Since launching its flagship ESRM (electronic surgical record management) product in 2009, Surgimate has processed over 1 million surgeries across 40 practices, covering orthopedics, ophthalmology, urology, cardiology, ENT, gynecology and neurology. In addition to the company’s software products, Surgimate offers a unique Workflow Analysis service to help practices optimize the surgical scheduling workflow and improve their efficiency and profitability.

About Willamette ENT

Willamette ENT is a leader in ear, nose, throat, and facial plastic surgery in the Salem, Oregon area. The practice prides itself in its ability to help patients achieve improved health through diverse solutions to a variety of ailments including ear infections, hearing loss, snoring, sinus infections, tonsillitis, sleep apnea, voice disorders, neck or throat cancer as well as facial plastic surgery. For more information on Willamette ENT, visit their website.